Have questions about our IT services or need immediate assistance?
When technology issues slow your team down, you need responsive and dependable support. NetX IT Solutions provides structured IT help desk and support services designed to resolve issues quickly while minimizing disruption to your business.
Our support team assists organizations across Ohio, including Cincinnati, Columbus, Dayton, and surrounding regions, as well as select regional and national markets.
Monday through Friday
7:30 AM to 5:30 PM Eastern
Excluding designated holidays
Emergency support outside standard hours is available for active clients based on service agreement terms.
For general issues, questions, or requests that are not time-sensitive, we recommend submitting a support ticket.
Our team will respond as quickly as possible based on priority level.
If you are experiencing a critical issue that impacts business operations, please contact our support team directly.
Urgent issues may include:
Emergency requests are prioritized according to severity.
If you are an active NetX client and have a non-urgent issue, you may schedule a support session with our team at a time that works best for you.
This option is ideal for:
Scheduling helps reduce interruptions and ensures the right technician is available.
Our help desk is built around clarity, accountability, and resolution.
You can expect:
We focus on fixing the issue correctly, not just quickly.
Active clients should use the support ticket system or designated support contact methods outlined in their service agreement.
If you are not currently a NetX client and need assistance or would like to discuss support options, we recommend scheduling a consultation.
This allows us to understand your environment and determine the best way to help.
If you are seeking employment or internship opportunities, please visit our Careers page for current openings and application details.
If you are unsure how to submit a request or need guidance, our team is here to help.
You may also reach us through our main contact channels:
77 W. Elmwood Drive, Suite 307
Centerville, OH 45459
6730 Roosevelt Ave Middletown, OH 45005
407 N Main St, Suite C Ann Arbor, MI 48104
3600 NJ-66, Suite 150 Neptune City, NJ 07753
2143 Eagle Dr Pagosa Springs, CO 81147
Active clients can submit tickets through the support portal or designated support email.
Any issue that causes system outages, security risk, or prevents business operations may be considered urgent.
After-hours support availability depends on your service agreement.
Yes. Scheduled support sessions are available for non-urgent issues.
If you are not a client, we recommend scheduling a consultation so we can assess your needs.
Codeio IT Solutions specializes in delivering cutting-edge managed IT services.
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